Terms and Conditions
TropicanaUK is our eBay trading name.
Our contact details are provided to all customers. We are fully registered with Her Majesty's Revenue and Customs. When buying from TropicanaUK, you are dealing with a fully fledged business trader.
We comply fully with the Distance Selling Regulations 2000, as outlined below.
Distance Selling Regulations 2000
FOR THE BENEFIT OF UK CUSTOMERS ONLY.
Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods, This does not include items that have been personalised or made to your specifications; including created-to-order gift purchases, specially requested items, or other items that you have unsealed; or cost of carriage. The Regulations are designed to protect consumers when buying products by mail order or over the Internet as opposed to in person in a shop or other retail outlet. It also doesnt cover items won in an online auction.
To cancel an order under the Distance Selling Regulations you must notify us in writing by e-mail or letter, quoting your name, eBay item listing number, address and contact telephone number.
The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made.
However, there are certain important conditions and limitations. Please read them carefully; they apply to your order.
These are:-
** Cancellation must be in writing. A telephone call is not sufficient.
** You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, etc.) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.
** Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.
** If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may request that we return the item(s) to you before the expiry of the 90-day period, in writing, and you will be responsible for the cost of return, using Royal Mail Special Delivery.
ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO US. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT WHEN YOU ARE RETURNING GOODS TO US.
We therefore recommend that you use the Royal Mail Special Delivery service to return goods to us. This service is available from any UK Post Office, and provides a guaranteed next working day delivery, with a signed receipt, plus insurance of up to 50, for a very reasonable cost.
Please contact us to discuss a possible return BEFORE you send anything to us. Any items returned to us without prior consultation will not be subject to possible refund.
These conditions do not affect your statutory rights.
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TropicanaUK
PO Box 347
Bicester, Oxfordshire
OX26 9EG
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